Master Services Agreement

Recamply provides an AI-powered meeting intelligence platform that enables users to generate summaries, action items, decisions, and follow-up emails from meeting transcripts and audio recordings.

Services are provided on a subscription basis as described at recamply.com/pricing. Recamply reserves the right to modify, update, or discontinue features with reasonable notice to customers.

Recamply targets the following service levels:

- Uptime target: 99.5% monthly uptime for core services - Scheduled maintenance: Performed during low-traffic periods with advance notice - Incident response: Critical incidents acknowledged within 2 hours - Support response: Email support responded to within 48 business hours

Current system status is available at recamply.com/status. Uptime history is monitored via UptimeRobot.

Note: Recamply is an early-stage product. While we strive to meet these targets, we do not offer financial credits for downtime at this time. Enterprise SLA agreements with financial remedies are available on request.

Customer agrees to:

- Use the service only for lawful purposes and in accordance with these terms - Not attempt to reverse engineer, copy, or resell the service - Maintain the confidentiality of account credentials - Ensure that users of the service comply with these terms - Not use the service to process data in violation of applicable privacy laws - Provide accurate billing and contact information

Customer retains full ownership of all data submitted to Recamply including meeting transcripts, audio files, and documents.

Recamply processes customer data solely to provide the requested services. Recamply does not sell customer data or use it for advertising purposes.

Data processing is governed by our Privacy Policy (recamply.com/privacy) and Data Processing Addendum (recamply.com/dpa).

Customer may export or delete their data at any time from the Data dashboard or by contacting support@recamply.com.

Recamply retains all intellectual property rights in the platform, software, and AI models.

Customer retains all intellectual property rights in their data, meeting content, and any outputs generated from their data.

AI-generated summaries, action items, and other outputs are provided to Customer for their use. Customer is responsible for reviewing AI outputs for accuracy before relying on them for business decisions.

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the services.

Recamply treats all customer meeting content as confidential. We do not intentionally access or review customer meeting content except when required for support or legal obligations.

Confidentiality obligations survive termination of this agreement for a period of 3 years.

Subscription fees are charged as described at recamply.com/pricing. Fees are billed in advance on a monthly or annual basis.

All fees are non-refundable except as described in our Refund Policy (recamply.com/refund) or as required by applicable law.

Recamply reserves the right to modify pricing with 30 days advance notice. Continued use of the service after a price change constitutes acceptance of the new pricing.

To the maximum extent permitted by applicable law:

- Recamply's total liability to Customer for any claims arising under this MSA shall not exceed the fees paid by Customer in the 12 months preceding the claim - Recamply shall not be liable for indirect, incidental, special, or consequential damages - Recamply is not liable for the accuracy of AI-generated content — Customer is responsible for reviewing outputs

These limitations apply regardless of the form of action and even if Recamply has been advised of the possibility of such damages.

Either party may terminate this agreement:

- Customer may cancel their subscription at any time from account settings - Recamply may terminate for cause with 30 days notice if Customer materially breaches this agreement - Recamply may terminate immediately for violations of acceptable use policy

Upon termination, Customer data will be deleted within 30 days. Customer may export their data before termination.

This MSA is governed by the laws of the State of Virginia, United States, without regard to conflict of law principles.

Any disputes arising under this MSA shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.

Recamply Inc. Aldie, VA 20105, United States support@recamply.com

Enterprise customers may request custom MSA terms including:

- Custom SLA with financial remedies - Dedicated support channels - Custom data retention policies - White label options - SSO and SCIM provisioning - Signed Business Associate Agreements (BAA) for healthcare

Contact support@recamply.com with subject "Enterprise MSA Request" to begin the process.